Please Note if more than one pallet or more than one box is ordered further shipping costs will be incurred. Any unsuccessful delivery attempts whereby you are deemed at fault will be charged at the original cost. Items left without a signature will be assumed as delivered in perfect condition. We take no responsibility for items that are left without a signature. All deliveries are made via tail lift so ground must be adequate for pallet truck or site forklift.Īny damages to the delivery must be reported to both the delivery driver and a GWI LTD representative as soon as discovered. You are responsible for ensuring the lorry can access your delivery point. You are responsible for ensuring items can be delivered on a pallet via a delivery lorry (7.5 Tonne Lorry/18 Tonne Lorry). Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from. If your return exceeds this amount please contact us and we can arrange collection for you. If you return something due to it being faulty we refund up to £20 carriage. If you wish to return an unwanted good, you will need to pay the postage costs to return it to us. Please contact GWI LTD support team via the contact us form Shipped Merchandise Refunds, Returns and Exchanges If you choose to return or exchange your product at our retail store, please bring your receipt or invoice with you to ensure a quick and hassle-free return. In cases where returns are accepted GWI LTD will charge a 20% handling and restock fee (all products must of sellable condition) Out-of-date stock and products with a shelf life of less than 6 months cannot be returned. If you have a defected product, please get in contact with our support team immediately who work tirelessly to rectify your faith in GWI LTD. Shipping charges are not refundable unless we are at fault. Refunds will be made by crediting the original method of payment. You have 14 calendar days to return an item from the date you received it for an exchange or refund.Ī copy of the invoice must be included with all returns. Returned items should be unused and must be returned in original packaging with any enclosed documentation. Only items that have been purchased directly from GWI LTD, either through the Online Store or from a GWI LTD store, can be returned. There are a few important things to keep in mind when returning and products to GWI LTD: GWI LTD’s main goal is customer satisfaction however should you not be satisfied with any products we are more than happy to help. Strong, lightweight plastic handle with solid, plated carbon steel rivets.High quality, stainless steel blade will not rust and is mirror-polished for easy clean up.Blade ground to match a “broken-in” feel from the first use.Precision-ground blade provides the proper flex point and feel for smooth finish.
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